1. Introduction
These Terms and Conditions govern the relationship between Morocco Tours (hereinafter referred to as “Morocco Tours”) and its clients (hereinafter referred to as “you” or “traveler”). By booking any tour, excursion, or service with Morocco Tours, you agree to these terms and conditions. Please read them carefully.
2. Booking and Payment
2.1 Booking Confirmation: Your booking is confirmed once we receive a deposit or full payment, depending on the trip package.
2.2 Deposit and Payment: A deposit is required at the time of booking to confirm your reservation. The remaining balance is due on or before the first day of the tour.
2.3 Methods of Payment: For the deposit, we accept payments via bank transfer, credit card, or PayPal. The remaining balance can be paid in cash on the first day of the tour in Euros, US Dollars, British Pounds, or Moroccan Dirhams. Alternatively, the full payment can be made via bank transfer, credit card, or PayPal, however, a 5% additional fee will be applied to cover transaction costs. If opting for full payment in advance, it must be received at least 5 days before the tour’s start date.
2.4 Currency Exchange: We typically provide prices in euros. If you prefer to pay in another currency, we will convert the amount using the current exchange rate from xe.com on the day of payment.
3. Cancellation and Refund Policy
3.1 Cancellation by Traveler:
Cancellations made 7 days or more before the tour start date will receive a full refund.
No refund will be provided for cancellations made within 7 days of the tour start date.
3.2 Cancellation by Morocco Tours: Morocco Tours reserves the right to cancel any tour for reasons beyond our control, such as natural disasters or political unrest. In this case, you will be fully refunded.
4. Changes to Itinerary
4.1 Flexibility: While we aim to adhere to the itinerary, the nature of travel in Morocco requires flexibility. Unforeseen circumstances such as weather conditions, roadblocks, or local events may require changes to the itinerary.
4.2 Traveler’s Request for Changes: Any requested changes to the itinerary after booking may result in additional charges and are subject to availability.
5. Health and Safety
5.1 Travel Responsibility: It is your responsibility to ensure that you are in good health and fit to travel. Please inform us of any medical conditions or dietary restrictions in advance.
5.2 Safety Measures: Morocco Tours adheres to local health and safety regulations, but the travel must take personal responsibility for their well-being.
6. Accommodations and Meals
6.1 Accommodation Standards: Accommodations vary based on your chosen package, and we strive to provide the best available options. Any issues related to accommodation must be brought to our attention during the tour.
6.2 Meals: Meals included in the tour package will be specified in the itinerary. Special dietary needs should be communicated at the time of booking.
7. Transportation
7.1 Vehicles: We provide air-conditioned 4×4 cars, vans, or minibuses depending on the size of your group.
7.2 Driver/Guide: A professional driver/guide will accompany you throughout the trip. If you have any concerns, please communicate them to us directly.
8. Liabilities and Limitations
8.1 Morocco Tours Responsibility: Morocco Tours will do its utmost to ensure your trip runs smoothly, but we cannot be held responsible for delays, cancellations, or unforeseen events beyond our control.
8.2 Force Majeure: Morocco Tours cannot be held liable for circumstances beyond its control such as acts of nature, government restrictions, strikes, or other incidents that may cause delays or changes to your trip.
9. Photography and Marketing
9.1 Photos and Videos: Morocco Tours may take photos or videos during your trip for marketing purposes. By booking with Morocco Tours, you consent to the use of such images. If you do not wish to appear in these images, please inform us in advance.
10. Privacy Policy
10.1 Personal Information: Any personal information provided to us will be used solely for the purpose of booking and conducting your tour. We do not share your details with third parties without your consent.
11. Acceptance of Terms
By booking with Morocco Tours, you acknowledge that you have read, understood, and agreed to these terms and conditions.
For any questions or further clarifications, please contact us at:
Email: info@moroccotours.com
Phone: +212677289700
Address: Morocco Tours, Marrakech, Morocco